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Jobs at eRetailing Associates

Client Order Coordinator

Location: Columbus, OH

Department: FAST

Type: Full Time

Min. Experience: Entry Level

eRetailing Associates is a leading ecommerce personalization on demand apparel and technology company. We are looking for a Client Order Coordinator. This position is responsible for telephone and internet-based support for the FAST Platform clients on order issues and order facilitation. Under joint direction of the CEO, CTO and VP of Sales, the Client Order Coordinator will be the daily contact for FAST customers and provide efficient and timely attention to end to end order questions and issues.

 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Assist customers in order management and fulfillment.
  • Assist customers via phone and email by answering product, service, and other fulfillment questions.
  • Maintains customer records by updating account information.
  • Resolves product, service, and order fulfillment problems by clarifying the customer's issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Order from and manage the workflow with 3rd party vendors as it relates to client orders. This will involve using many different vendor systems.
  • Performs other duties as assigned.

Competencies

  • Ability to rely on experience and judgment to plan and accomplish goals.
  • Organized and detail oriented.
  • Ability to make decisions.
  • Self-sufficient and self-motivated.
  • Ability to properly support customer inquiries and bring problems to a timely resolution.
  • Ability to work calmly through stressful situations.
  • Excellent verbal and written communication skills.
  • Comfortable leading and motivating others.
  • Ability to prioritize projects and activities.

Position Type and Expected Hours of Work

Full Time position; Expected hours of work are 9:00am - 5:30pm.

Skills/Qualifications

  • Retail and Apparel Industry Knowledge and Experience is a Plus
  • At least one (1) year of Customer Service Experience
  • Proficient in Microsoft Excel Software
  • Excellent Attention to Detail
  • Demonstrated Problem Solving Skills
  • Ability to Multi-Task
  • Strong Math Skills is a Plus
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