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Jobs at eRetailing Associates

Customer Service Representative - Full Time

Location: Columbus, OH

Type: Full Time

Min. Experience: Entry Level

eRetailing Associates is a leading ecommerce personalization on demand apparel company. We are looking for a Customer Experience Representative. This position is responsible for assisting our customers in personalizing their products and solve any issues they may have with their products. We are looking for someone who is passionate about customer service and the customer experience. We are looking for someone who is fond of fonts and crazy about color. If this sounds like you, come join our team.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Be part of a collaborative team using email, phone and chat support to rapidly resolve customer issues.
  • Exceed customer expectations and gain customer loyalty.
  • Build interest and excitement around our brand and products by using our tools and your creative savvy.
  • Help customers with any question and/or issues during their purchase experience.

 

Competencies

  • Customer/Client Focus
  • Artistic Ability
  • Detail Oriented
  • Strong Communication Skills
  • Problem Solver
  • Team Player

Position Type and Expected Hours of Work

We are currently looking for Full Time Staff.

Preferred Education and Experience

Previous Customer Service experience a Plus.

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